| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.8 / 5 |
| Overall value for money |  4.2 / 5 |
| Performance of staff |  5.0 / 5 |
| Your room | 4.8 / 5 |
| Overall experience | 4.8 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.7 / 5 |
4.9 / 5
Anonymous
on 24/09/2009
(Family with young children)
(108965095)
5.0 / 5
Anonymous
on 18/09/2009
(Other)
(108441265)
5.0 / 5
james [cockermouth, GB]
on 01/09/2009
(Young couple)
(108152845)
4.1 / 5
Anonymous
on 29/08/2009
(Solo business traveller)
(108383096)
4.6 / 5
Helen [Crawley, GB]
on 22/08/2009
(Family with older children)
The hotel was good. The room was clean, spacious and nicely presented with comfortable beds.
When we checked in, the hotel database had not taken in to account our booking request for a family room and only had reserved a double room for us, even though our booking confirmation clearly stated a quad room. Thankfully they had a family room available, but this could easily have not been the case. We will probably book directly through the hotel next time to ensure this doesn't happen again in case there is no family room available when we get there.
Overall: Good. (108524908)
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