| Check-in process |  1.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating |  3.4 / 5 |
3.4 / 5
M. A, [Thatcham, GB]
on 14/10/2009
(Mature couple)
Room cleanliness and all appliances in working order.
The additional bed was installed very quickly by the hotel staff.
Check in. There seems to be a lack of communication between yourselves and the hotels.
We had booked a room for 2adults + 2 children on arrival we where advised that the room specified by the booking company was a double room.
There`was also concerns by the hotel regarding the breakfasts, included or not included.
Overall: As this stay was only for 1 night we survived the booking in process. As stated the coommunication between the online booking company and the hotels requires great improvement. (108165886)
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