| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.6 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room |  4.8 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.3 / 5 |
4.0 / 5
Anonymous
on 14/12/2009
(Solo business traveller)
(108648089)
4.9 / 5
Keith [Truro, GB]
on 04/12/2009
(Solo leisure traveller)
Outstanding staff...welcoming, good humoured.
Being alone, it would have been nice to watch the major football matches in the bar. As it was, there were something like 15-20 people in the bar all wanting to do the same thing who all left to visit a nearby pub where the football was on. Inconvenient for the (mostly male) guests especially since the sports channels were not available in the rooms. It also seems to be a totally lost profit opportunity for the hotel losing out on highly profitable alcohol sales.
Overall: Outstanding functional hotel lacking recreational facilities. (108412207)
5.0 / 5
Anonymous
on 01/12/2009
(Mature couple)
(108437847)
3.3 / 5
Sheila [Ipswich, GB]
on 28/10/2009
(Group of adult friends)
The room was clean.The road by the hotel was noisy throughout the night.The restaurant is outside the main hotel building.
The TVs are old with limited choice of channels.The shower needs to be handheld type so younger children can use it.Not enough staff at the weekend.The lady checking me in said she could not find me on the system until I insisted that she checcks again.I was told I would pay £148 for two nights online but I was made to pay £154.
(108818602)
4.3 / 5
Anonymous
on 22/09/2009
(Mature couple)
Premier hotels are the same throughout the country very good generally.
Front desk staff were very good.
Hotel room excellent.
Breakfast food really let the hotel down. There were items missing on the full breakfast menu, The coffee ran dry, Then the milk, There were no tea spoons out.Went for a table and they were either not cleaned or not layed up. I know it is a busy hotel but if we were 1st time users of the hotel We would not be impressed with the breakfast set up.
Overall: good. (108481977)
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