| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room |  3.5 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.8 / 5 |
4.9 / 5
Anonymous
on 05/12/2009
(Group of work colleagues)
Excellent service of reception desk
Quality of room
Quality of food
Disorganised at breakfast. Tables not cleaned quick enough, lack of cutlery, staff looked unsure of roles.
Overall: Fine (108746840)
4.1 / 5
Michael [Wimborne, GB]
on 02/12/2009
(Mature couple)
Exzcellent location for the NEC. Comfortable room.
The breakfast room was over subscribed and we had to wait for a table and to receive tea / coffee. We ordered a bar meal in the evening which took 45 minutes to arrive - so a little slow. That said the staff did theirt best and the food was good.
Overall: Very pleased. Good value clean accommodation in a good location. The health club with swimming pool was an added bonus. Thank you - we will stay with you again. (108972855)
1.9 / 5
MICHAEL [SWINDON, GB]
on 01/12/2009
(Mature couple)
Seemed quite clean.
Staff not overly enthusiastic. Maintenance of room not good. Little local knowledge at desk or provided in the room. Penny pinching in the room. Dated looking in many areas.
Overall: Did not encourage me to book again. (108982658)
4.4 / 5
Sarah [Southport, GB]
on 23/11/2009
(Same sex couple)
(108528784)
2.9 / 5
Anonymous
on 17/11/2009
(Young couple)
near to the nec
beds are uncomfortable
drinks overpriced at hotel bar
Overall: glad to only stay one night could not sleep in such an uncomfortable bed with sheets as cover (108680407)
4.7 / 5
Anonymous
on 17/11/2009
(Solo leisure traveller)
(108848673)
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