| Check-in process |  3.5 / 5 |
|---|---|
| Working order of facilities / equipment |  2.3 / 5 |
| Overall value for money |  2.7 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 2.8 / 5 |
| Order and cleanliness of the hotel | 3.2 / 5 |
| Guest Rating |  3.0 / 5 |
3.7 / 5
claudio [Salsomaggiore Terme, IT]
on 16/11/2009
(Solo business traveller)
(108676552)
2.7 / 5
Anonymous
on 16/11/2009
(Mature couple)
(108970399)
4.1 / 5
Anonymous
on 29/10/2009
(Solo business traveller)
I was impressed with my accommodation and the helpful attitude of its staff - my stay was extremely good value for money.
Overall: very pleasant and relaxing. (108605885)
1.6 / 5
Anonymous
on 28/10/2009
(Solo leisure traveller)
No good points.
Didn't eat breakfast so cannot comment on dining area or food.
First room offered was four floors up, no lift. The room was poky, curtains
hanging off and dusty. Toilet bowl was black at the bottom of the bowl and the shower pan looked unclean.
I complained and was offered a lower ground floor room, next to the boiler room.
Again the curtains were dusty and the wall as you entered the room had peeling paint. The shower and toilet were cleaner, but I didn't fancy using the towels
and so left early for an appointment without breakfast and without showering! First time I have ever done that.
Overall: I did not sleep at all worrying about bed bugs even though the sheets did appear to be clean. I left the bathroom light on as there was no table lamp and I think there must have been an extractor fan going all night which was quite noisey. (108537984)
2.9 / 5
Anonymous
on 24/10/2009
(Mature couple)
Clean adequate room on ground floor, very close to Victoria.
Very polite, helpful staff.
Overall: Fine (108166352)
3.1 / 5
Anonymous
on 12/10/2009
(Group of work colleagues)
sHEETS AND TOWELS NICE AND CLEAN
NO PLUG TO WASH HAND BASIN, SHOWER NOT VERY CLEAN. ONLY 1 TEA BAG HAD TO REQUEST MORE.ONLY ROOM FOR 34 TO SIT FOR BREAKFAST - CAME DOWN 3 TIMES TO GET A SEAT AND THEN SPENT ALL BREAKFAST WITH THE TABLE BEING KNOCKED BY EVERYONE AS SOMEONE HAD MOVED THEIR CHAIR INTO THE ISLE ON ANOTHER TABLE AND WE SUFFERED. HAD TO ASK FOR BUTTER, CUPS, SPOONS ETC
Overall: ENJOYED STAY IN LONDON BUT WOULD NOT USE HOTEL AGAIN UNLESS IT WAS UPDATED. (108590277)
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