| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money | 3.0 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  2.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  5.0 / 5 |
| Guest Rating |  3.6 / 5 |
3.6 / 5
Anonymous
on 08/08/2009
(Same sex couple)
The Chateau was lovely, beautiful surroundings and impressive building. |The staff, who I think were family, were all very friendly and accommodating. Our daughter and granddaughter had a superior room and it was spacious and clean. Ours was a standard and it was clean and the beds comfortable. The adult breakfasts were delicious and served in a very pleasant conservatory.
When we booked the web site did not process the booking very quickly ( more that 30 min ) so we re booked thinking the booking had not gone through, it had! Cancelling the second booking was done efficently the following day but the resopnse from the web site needs to be quicker. Also when we booked it stated that there was a restraunt, having booked we got an e-mail saying that it was closed on the night we stayed. Not good when you are travelling with a 2 1/2 year old. We booked 4 breakfasts and there was no breakfast, adult or child, served to my granddaughter. I had to ask for milk for her to drink, she actually ate from our breakfasts. Our bathroom was shabby with a very limescaled shower but it worked and there was enough hot water and clean towels.
Overall: It looks very much as though the chateau is being renovated over a period of time and will, if completed, be a very pleasant place to stay. At present it can be described as shabby chic, with the empasis on shabby. I would have loved to try their restraunt as the menu was tempting. In answer to the following question on the questionnaire I wood stay again, but in the future when it becomes better appointed and would not reccoment it for children, unless meals could be provided for them. (108585055)
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