| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
1.9 / 5
Omar [St.Petersburg, RU]
on 19/10/2009
(Young couple)
Overall: Overall me and my wife enjoyed our staying in this hotel as it's clean, rather nice and good located. The hotel staff neglect and rough manner is the only point we are disappointed about. While booking the hotel we were reassured that WiFi connection is available in all the hotel public areas and actually that was imortant for us as sometimes I have to work even on vacations. When we got to the hotel it turned out that WiFi point didn't work properly and just one person could use connection at the same time and all the others had to wait. We appealed to the staff asking to call a technician or to let us try to solve the problem as the wireless point wasn't broken and just needed some proper adjustments. But the staff reaction to this claim was very inadequate. In very rude way we were told that since we're not paying for this service WiFi connection is not guaranted and if we don't feel like staying in this hotel we can pack our luggage and find another lodging. We were remarked that the others like this hotel as they come here to stay close the center of Milano but not to use Internet. To our objection that it's written in our booking confirmtion that WiFi is available free of charge in the hotel public places were snapped out that since we're not paying for it we have no right to complain about it's unavailablity. Everything was said in very impolite and agressive way and that's not exactly what you expect staying in the center of Milano. (108890326)
4.9 / 5
Angeles [Clarenville,NL, CA]
on 03/07/2009
(Group of adult friends)
Spacious and clean rooms and bathroom; close to supermarket and cafes,
close to metro, walking distance to Duomo, church of Last Supper and
shopping,safe,quiet neighborhood,internet cafe,post office,laundry nearby
Free in-house internet has spotty connection; toaster would have been nice
to have ( we forgot to ask owner!)
Overall: very pleasant, very comfortable esp. after a long day of sight seeing, owner very gracious and accommodating; will stay again!! (107992190)
1.6 / 5
Anonymous
on 25/06/2009
(Group of work colleagues)
Rude staff
(107612864)
2.7 / 5
Anonymous
on 14/12/2009
(Solo business traveller)
(108606581)
3.3 / 5
Anonymous
on 11/12/2009
(Young couple)
(108518951)
4.9 / 5
Anonymous
on 01/12/2009
(Other)
(108883515)
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