| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room |  2.9 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.4 / 5 |
5.0 / 5
Andrew [Sheffield, GB]
on 14/07/2009
(Young couple)
excellent wash facilities, air conditioning, quiet area, choice of tv channels, comfortable bed and beautiful location
Overall: as above (108669849)
1.7 / 5
Anonymous
on 07/03/2009
(Solo business traveller)
The room was extremely small, sold as a double but too small to be a single. Uncomfortable bed, poor decoration, small portable tv
Overall: Poor - Stay next door at the Shaftsbury Kensington for the same price, much better! (107525233)
4.1 / 5
Bryce [Chester, GB]
on 08/10/2008
(Solo business traveller)
Arrived at 8:00am after overnight travelling and was checked in immediately.
No bad points, no complaints.
Overall: For London this was excellent value and an enjoyable stay. (107180124)
3.7 / 5
Anonymous
on 18/09/2008
(Other)
Not bad as tube station was only down the road. Good location.
Not bad but staff need abit more training
(107188809)
3.1 / 5
flavio [mozzate, IT]
on 20/05/2008
(Solo business traveller)
Overall: If you pay by credit card the Hotel usually charges the commissions as extra charge to the client's bill. Policy Unacceptable ! (97524773)
4.0 / 5
Mickael [La Ciotat, FR]
on 09/04/2008
(Other)
proximity to the underground station, nice location, good staff, cleanliness of the room
breakfast not included in the price AND too expensive if desired
Overall: I am used to spending nights in 2 or 3 stars hotels in London so I knew what I was expecting. This is a good hotel and I would recommend it to anyone. However, although it was already mentioned when I booked, I think it is disgraceful to have customers pay extras for a breakfast. Almost £10 for a continental breakfast is thieving. They will charge you £14 for an english breakfast while it costs less than £6 in a traditional pub. That really disappointed me. Apart from that, I enjoyed my stay in this hotel. (97379864)
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