| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
2.7 / 5
Anthony [Andover, GB]
on 04/12/2009
(Mature couple)
After complaining about our room, we were assigned to a room which was clean and everything was working (as one should expect).
We were assigned to a room which had not been refurbished and it was in a poor state of repair.
Overall: It worked out well, after we moved to a room which had been refurbished. (108523473)
4.3 / 5
Heather [Barrow on Humber, GB]
on 30/11/2009
(Same sex couple)
the staff allowed me to leave my luggage at the hotel whilst my daughter went to her interview thankyou
Overall: If my daughter gets her place at St Mays uni we will come and stay again (108397967)
5.0 / 5
Chris [Crediton, GB]
on 31/10/2009
(Solo leisure traveller)
Overall: excellent (108530088)
4.0 / 5
DAVE [KNUTSFORD, GB]
on 31/07/2009
(Solo business traveller)
After I contacted the reception regarding the issues below, I was moved to a newly refurbished room was decorated to a high standard and had no further issues. The food was good quality and I enjoyed my stay.
Original room was in need of renovation with peeling paint on the ceiling and stains on the wall and the TV didn't work.
Overall: New accommodation is to a good standard, good food and enjoyed the stay. (108137025)
4.7 / 5
Catherine [Waterlooville, GB]
on 14/07/2009
(Mature couple)
Comfortable beds, friendly staff, good food.
We had the room next to reception and it was a little noisy between 10pm and 11pm. Not to bad though. The prices had been put up because of the Hampton court flower show or the Rugby match.
Overall: Excellent atmosphere in the restaurant/bar. Nice walk along the Thames in the morning after a hearty breakfast. (107578780)
5.0 / 5
Anonymous
on 26/06/2009
(Mature couple)
(107568285)
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