| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
(108585237)
No complaints regarding room, en-suite facilities very good
Restaurant was run very efficiently for breakfasts, staff very obliging
At the end of our stay we were presented initially with an inaccurate account which was sorted out eventually, but it was most embarrassing having to point out that we were being asked to pay for two items which we had not had.
Overall: Very good (108273014)
Good facilities. Good food. Briliant staff
Charged £100 more than the booking reservation says for the cost of the rooms.
(108673558)
Excellent and very delicious breakfast, big hotel with many facilities
The room looked tidy, but i found hair on the bathroom floor and in drawers
Nice LCD tv, but furnitures old
(108700854)
Receptionist help full at all times.
Room very comfortable
No bad points
Overall: Enjoyed the week end with our daughter and grandchild and nice to go back to a clean and comfortable room, booked again for the 17th July. (107599827)
Excellent waiter in the restaurant at dinner time.
Reception was understaffed when I arrived, and the staff that were there did not even make eye contact for some time. I had to wait about 10 minutes before anyone even spoke to me, and when they did, the greeting was "are you all right", which did not seem appropriate in the circumstances. I had to ask for directions to get to my room, rather than being told where it was. The room was mostly clean but not entirely, and considering the hotel markets itself on the basis of comfort and luxury, I felt the bed was very small for a double. The walls are very thin and you can hear conversations next door. I think that if you are going to pay £90 for a room you could be entitled to have a choice of newspapers in the morning, but not only was I not offered one, but when I asked, the only one available was the Independent, which is not to everyone's taste.
Overall: I will not be returning. (107874897)
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