| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.2 / 5 |
3.4 / 5
Liam [Scunthorpe, United Kingdom]
on 08/12/2004
(Mature couple)
The level of service from staff both at the hotel and with Active was very good.
Having first made the reservation with Active I was disturbed to learn that the hotel had not taken the reservation in my name. Upon arrival I was a little dissappointed that the room we had been reserved was better suited to a single person
Overall: Would stay again but not until I could confirm more details about the room that had been reserved for me. (1700390)
3.6 / 5
Anonymous
on 27/10/2009
(Young couple)
Clean rooms, nice atmosphere, central location.
Room was not ready by check-in time.
Overall: A comfortable and enjoyable stay. (108302091)
5.0 / 5
Anonymous
on 20/07/2009
(Group of work colleagues)
This is not my first stay with this hotel. This is a beautiful hotel and the attention to detail (small touches) are lovely. The staff are always very helpful and the rooms and bathrooms are well kept. The honesty bar is a novel idea and the actual bar itself is a lovely place to sit.
The honesty bar should have refrigerated drinks rather than drinks in ice buckets.
Overall: Will go back - it's nothing short of fab! (107172393)
2.1 / 5
Dominic [Morden, GB]
on 17/07/2009
(Mature couple)
good city centre location
hotel has become shabby, needs a makeover, attention to detail is lacking.the service in the breakfast room is appalling, was prepared to give the benefit of doubt after last visit but there was no improvement, if anything it has deteoriated, if that is possible.The fact that the staff are new is a totally unacceptable explanation.Their performance again spoiled our stay at this hotel
Overall: disapointing (107902114)
5.0 / 5
Anonymous
on 13/04/2009
(Young couple)
(107361570)
5.0 / 5
Anonymous
on 05/04/2009
(Mature couple)
Great location. Staff friendly and competent but not in-your-face. Room comfortable and clean, good size comfortable bed.
Overall: Great. (107421806)
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