3 star

Express By Holiday Inn Newcastle Metro Centre, Gateshead

Clasper Way, Off A1114, Swalwell, Gateshead, NE16 3BE

Guest Reviews

Summary of Guest Ratings

Check-in process 4.2 / 5 4.2 / 5
Working order of facilities / equipment 4.2 / 5 4.2 / 5
Overall value for money 3.9 / 5 3.9 / 5
Performance of staff 4.2 / 5 4.2 / 5
Your room 4.1 / 5 4.1 / 5
Overall experience 4.2 / 5 4.2 / 5
Order and cleanliness of the hotel 4.3 / 5 4.3 / 5
Guest Rating 4.2 / 5 4.2 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

4.7 / 5 4.7 / 5 gary [desborough, GB] on 08/10/2009 (Group of adult friends)

excellent cleanliness: very helpful staff: good buffet breakfast

Overall: will return  (108955464)

4.0 / 5 4.0 / 5 Anonymous on 18/09/2009 (Group of adult friends)

 (108228329)

4.1 / 5 4.1 / 5 andrew [Cheadle Hulme, GB] on 31/07/2009 (Mature couple)

 (108262210)

4.4 / 5 4.4 / 5 lynne [bridlington, GB] on 07/07/2009 (Same sex couple)

have stayed in a lot of hotels and this one ticks all of the boxes.

if there was anything i had to have a moan about it would be that there was no air conditioning in the room. the night we stayed was very warm and it would have come in very useful.

Overall: enjoyed our stay the hotel was central to everything we needed and plenty of places to eat and we were very comfortable. would reccommend this hotel to anyone wanting a good hotel.  (107817038)

2.9 / 5 2.9 / 5 Robert [Dereham, GB] on 29/06/2009 (Mature couple)

STAFF POLITE AND EFFICIENT. ROOM AND EN-SUITE WELL CLEANED

TOILET FLUSH REQUIRED CONSIDERABLE STRENGTH TO OPERATE. SLIDING SCREEN DOOR ON SHOWER FRONT WOULD BE FAR MORE HYGENIC THAN THE PLASTIC CURTAIN. SHOWER CURTAIN DID NOT CONTAIN THE SHOWER WATER,BUT ALLOWED IT TO RUN ON TO AND FLOOD EN-SUITE FLOOR. THERE WERE NO CUPBOARDS,OR DRAWERS IN THE ROOM AND ONLY A TINY RAIL WITH 4 CLOTHES-HANGERS. EXTRACTOR FAN IN EN-SUITE NOT OPERATING. ONLY ONE CHAIR IN DOUBLE ROOM; SO IT WAS SIT ON YOUR SUITCASE, OR SIT ON THE BED!!

Overall: GUEST ROOM FITTED AND EQUIPPED FOR SINGLE TRAVELLER, WITH ONE CHANGE OF CLOTHES, REQUIRING BED FOR ONE NIGHT, SHOWER, LIGHT BREAKFAST AND GO. ROOM TOTALLY UNSUITABLE FOR COUPLE STAYING MORE THAN ONE NIGHT.  (107519588)

4.4 / 5 4.4 / 5 David [Newnham, GB] on 19/05/2009 (Mature couple)

Easy access and location Modern hotel with good facilities Very helpful staff

Overall: Just what we wee looking for. We were well pleased.  (107870294)

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