| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
1.1 / 5
JOHN [DEREHAM, GB]
on 30/11/2009
(Young couple)
(108109143)
2.9 / 5
Anonymous
on 30/11/2009
(Mature couple)
(108759607)
3.7 / 5
M [Christchurch, GB]
on 12/10/2009
(Solo business traveller)
Lovely big room, nice breakfast handy location for Bury St Edmunds. Had the added bonus of a balocony which overlooked the golf course.
Found that you could here people in the other rooms, to the extent that I thought it was my mobile ringing when it was the room above. Staff in the bar seemed more interested in chatting to each other and taking pictures on their mobiles than keeping an eye on service.Yet another hotel where the TV chanels not as described and not helped by the fact the remote did work the TV properly.
Overall: Would stay here again. Ate in the bar which had a fairly limited menu was never offered a restaurant option. (108280855)
3.3 / 5
Anonymous
on 04/10/2009
(Young couple)
(108692126)
3.6 / 5
Anonymous
on 04/10/2009
(Family with young children)
The food was very good, the cleanliness was good, overall very nice
No body on reception when arrived, did not know we were coming despite booking on internet
Overall: Very nice (108819704)
3.7 / 5
A C [Hemel Hempstead, GB]
on 29/09/2009
(Mature couple)
Room comfortable and clean. Staff helpful and breakfast excellent.
Reception area closed and had to use Spa reception area as mid-afternoon.
Rooms looking a little tired - could do with some re-furbishment.
Overall: No problems at all - just room decor looking a little jaded. (108126139)
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