| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.9 / 5 |
4.3 / 5
Anonymous
on 21/09/2009
(Solo business traveller)
Clean room and comfortable bed
Even though I had booked 3 nights over the internet site (and had the e-mail confirmation back to prove it) I had only been booked in for one night. This had to be corrected at check in and the receptionist did not apologise for the error that had been caused, making me feel as though it was my fault (even though it wasn't). It doesn't take much effort to be polite and these things do matter to your customers. A little more customer excellence training I think.
Overall: Good (108792638)
2.6 / 5
Anonymous
on 15/09/2009
(Group of work colleagues)
(108933766)
1.6 / 5
Anonymous
on 09/09/2009
(Mature couple)
food at breakfast poor quality. Insufficient food at breakfast and no staff around to ask to replenish. dirty tables stacked with dishes. staff washing our table whilst we were still dining. vending machine out of order. pc out of order
(108816066)
5.0 / 5
john [bournemouth, GB]
on 20/07/2009
(Mature couple)
always good at chingford
(107309440)
4.7 / 5
John [Stoke-on-Trent, GB]
on 19/06/2009
(Solo business traveller)
(107573443)
4.1 / 5
Anonymous
on 07/06/2009
(Solo business traveller)
(107437254)
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