| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
4.7 / 5
George [Keynsham, United Kingdom;GB]
on 22/12/2004
(Young couple)
Good, clean, simple accomodation at a reasonable price. Excellent breakfast also at reasonable cost.
Insufficient tea/coffee/milk satchets (2 of each)- although we never asked staff for more.
Overall: The hotel is situated in a convenient location for City Centre activities (i.e. approx £5 taxi fare). The car park was well maintained,although it was full over-night, and the staff were most helpful and friendly. An excellent continental and/or cooked breakfast was provided on a self-serve basis at a reasonable additional cost and the service from catering staff was efficient. Overall we were very pleased and would definately recommend it to anyone looking for accomodation close to Birmingham city centre. (1732688)
5.0 / 5
David [London, United Kingdom]
on 21/12/2004
(Solo leisure traveller)
Comfortable, good value, friendly staff
No local guide maps
Overall: Excellent value for money. The cost was much lower than other hotels. And the room was first class & the staff friendly. I will definetely be using this hotel again! (1678743)
4.0 / 5
Anonymous
on 15/12/2004
(Other)
very comfortable and convenient for facilities and services in birmingham
being near the canal-did see some rats.
(1663326)
5.0 / 5
audrey [lochgelly, United Kingdom]
on 10/11/2004
(Young couple)
Relaxed, friendly and secure car parking
Overall: Having stayed in these hotels before it was just what i expected. Very easy to reach the NEC and city centre with secure parking for the car or bike. Rooms were clean, food good and staff friendly. Oh! and they do a nice pint of Boddingtons!!!!!! (1567309)
4.1 / 5
Gary [Gravesend, United Kingdom]
on 09/11/2004
(Mature couple)
Staff and facilities were above average for a 'chain' hotel group.
(1364494)
4.0 / 5
Anonymous
on 09/11/2004
(Mature couple)
clean, tidy
Overall: Better localised information regarding how to find the hotel. Reference to the 'Matalan' roundabout or similar would be useful. (1652008)
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