| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating |  4.1 / 5 |
4.1 / 5
GEOFFREY [Ross-on-Wye, United Kingdom]
on 28/08/2004
(Mature couple)
Excellent breakfast - parking well organised once you understood the system.
A bit dificult locating the 'outside of the walls' parking on arrival.
Overall: Excellent - brilliant location and would visit again. (1304993)
4.3 / 5
CAROL [WISBECH, GB]
on 20/10/2009
(Mature couple)
Extremely good hotel, polite and very helpfull staff making our stay enjoyable
I did report to reception that the radiator in the room made a lot of noise and was told it would be sorted out at 9.00 but two more days on and nothing happened.
Overall: Highly recommended hotel in excellent surroundings and staff very helpful and polite (108291516)
5.0 / 5
Anonymous
on 06/09/2009
(Mature couple)
Wonderful location inside the Citee. Interesting building. Our room was not large, but it was comfortable and had a terrace looking out on the garden.
(108905269)
4.0 / 5
ian [worcester, GB]
on 24/08/2009
(Mature couple)
Great location
(108966201)
4.1 / 5
Susan [Felsted, GB]
on 20/08/2009
(Mature couple)
Position within the walled city
Good breakfast choice in pretty garden at rear of hotel
(108831903)
3.7 / 5
Anonymous
on 05/11/2008
(Mature couple)
(97803832)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.