| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.3 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.4 / 5 |
| Guest Rating | 3.5 / 5 |
excellent service for my aged parents
no lift
Overall: lights in the hallway didn't work and the lavatory had a problem with a costant flush (108017102)
(108029172)
(97606516)
clean and friendly, good location.
The website did not mention the ongoing refurbishment.
Overall: I am sure the hotel will function even better once the renovation work is finished. (97228636)
We stayed in one of the front rooms in which we were able to open up our windows & shutters to see the wonderful view & let the fresh air in.
The toilet was a little on the smelly side!
Overall: We arrived by train & had no idea how to get to the hotel, directions on your website would be really helpful(there may already be directions I don't remember) We ending up walking & the locals were very helpful & friendly when we asked them directions. Overall we really enjoyed our stay. (99726844)
(99753519)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.