| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.3 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.1 / 5 |
The hotel was clean, well kept and the staff were very friendly and helpful. After a very long day driving we were very pleased to find that the family room was a very good size and well maintained. A very good sleep was had by all!!
Overall: Very good (107804835)
(107361047)
The hotel is well situated and the rooms are good for the price.
I have always enjoyed the restaurant at this hotel and was looking forward to introducing new friends to this experience. Although we had booked a table well in advance we were placed in a silent, empty room rather than in the main restaurant which was full of local French diners. We felt we were being treated as 'foreigners'. At the end of the meal we were presented with the food bill on the same bill as one of the rooms. I explained we required a separate restaurant bill as someone else was paying for this but was told this was not possible. I was then informed that not only must I pay for the restaurant bill but also for both rooms immediately as there might not be someone there in the morning to take my payment. We were not rushing off in the morning as our ferry home was not until later that night. The hotel advertises 24 hour reception so in front of the restaurant full of people where we were now standing I was made to feel like a thief who might run away in the night. The following morning I saw people paying their bills, why not us? Sorry but this hotel has lost a regular guest due to this dreadful lack of customer care. Do not let this put you off Roscoff. Most people are pro English and it is a lovely little town.
Overall: Totally ruined by the above event. (107568126)
This hotel was extremely clean rooms were lovely, great to find the bathroom and toilet separate.
Don't eat the scrambled egg if you are English, horrible experience, Boiled eggs were cold rather than kept warm.
(107714259)
Beautifully clean and luxourious. Very comfortable and modern. Central to all facilities and in a gorgeous setting.
Breakfast was very very expensive and was the same price for the children even though they are only 3 and 5. A bottle of water was over
Overall: A great place and superb hotel - the family apartment room was perfect for us with our young children and great value too. (99238113)
Overall: The Staff were extremely helpful with regard secure parking and the fact that we had an early start to catch a ferry (107292392)
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