| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
5.0 / 5
Charlie [CARDIFF, GB]
on 01/09/2009
(Solo leisure traveller)
(108684164)
3.3 / 5
Anonymous
on 09/09/2008
(Group of work colleagues)
The directio tto the hotel er exellent. Breakfast was good. Water hot. Beds comfortable/.
The bathroom smelt of drains. It would have been nice to have some help gettig cases upstais as wwe are both elderly. This is not a bad point but a comment. Your publicity could mention that there are no eating places nearby.
Overall: As aplace for an overnight stop it was good (97607389)
3.6 / 5
martin [fareham, GB]
on 22/07/2008
(Family with young children)
we telephoned you 4 times to get an access code to the hotel.John said he will call me back when he found a french speaking collegue as we were not arriving in france untill 2000 hrs he never did call me. not very good
Overall: okay. but would book direct with a hotel as your agency was not very concerned about the situation we were in. It took 15 minutes to gain admission to the hotel as reception was closed (108058997)
3.7 / 5
Anonymous
on 08/07/2008
(Solo business traveller)
When I took the shower, the water overflowed into room.
(108052556)
4.7 / 5
Anonymous
on 04/07/2008
(Same sex couple)
good environ;ent and friendly people
Overall: very nice (97556718)
3.7 / 5
PAUL [BROUGH, GB]
on 10/06/2008
(Mature couple)
rooms clean
staff friendly
shower bracket broken had to hold shower head when showering.
saw mouse run across breakfast room floor, went into kitchen area.
no breakfast cereals readily available on return stop over.
Overall: would have preferred hotel more central, had to travel in taxi to find restaurants,no restaurants in area. (97129781)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.