| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.8 / 5 |
3.6 / 5
Pascal [Zottegem, Belgium]
on 20/09/2004
(Young couple)
(1509435)
4.6 / 5
Anonymous
on 01/11/2009
(Young couple)
English speaking desk clerk is very helpful. Staff are friendly and make an effort to help even though we don't speak very good French
Maybe a little expensive on the food. Bathroom heater didn't work, but wasn't a major issue at that time of year.
Overall: Very impressed, considering the price paid per night. (108313793)
1.7 / 5
Anonymous
on 13/08/2009
(Mature couple)
(108757598)
4.6 / 5
A [Hertford, GB]
on 12/08/2009
(Mature couple)
Very friendly welcome, helpfull and friendly staff throughout the stay. Clean and tidy room and bathroom facilities. Good breakfast choices. Good location for the champagne route. Free internet connectivity. Wide choice of TV channels. Excellent food in the restaurant.
If I was going to be critical I'd say that the room and bathroom decor needs modernising (but then that might spoil some of the charm of the place) and that the bed was not the most comfortable I have slept in.
Overall: We had a great time in the Champagne area. The hotel was well located and was good value. (108704631)
3.4 / 5
Anonymous
on 09/08/2009
(Mature couple)
Tasty dinner
Dreadful coffee at breakfast
Overall: Fine for what we needed (107709975)
2.4 / 5
Anonymous
on 21/07/2009
(Young couple)
Good atmosphere, easy to find, good location. Food was excellent.
Absolutely appalling service in the restaurant. We waited an hour and three quarters before receiving our starters. Rooms were also a bit tired and worn looking and it was generally quite noisy.
Overall: Very French hotel, great food but the worst service I've ever had. Hotel rooms could do with decorating and modernizing. (107930352)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.