Citôtel Roncevaux, Pau

2.6 / 5 Anonymous on 10/11/2009 (Mature couple)

Very convenient location in heart of old town and easy to find. Free parking (albeit just 5 spaces). Friendly staff.

Room was bland and very basic - not all the rooms are like those beautiful photos in the brochure. Only 10 rooms in the hotel have air conditioning - ours was not one of them. Corridors and main stairs very badly lit (even in middle of the day they are dark). View of building rubble and concrete wall from our room. No shower curtain meant however carefully we washed the bathroom was flooded. No public area in the hotel (the room that could have been used as a lounge area was emply of furniture). The hotel does not have a restaurant (only a breakfast room) instead offers a room service menu to guests enquiring at reception.

Overall: We stayed for three nights and were very disappointed to find the hotel nothing at all like we expected from the hotel website. In fact we wondered if we were actually at the wrong hotel when we walked beyond reception and to our room. Guests need to be aware that there are two very different sides to this hotel - the rooms that have been upgraded are those used for the website photos. The other rooms are dark, bland & basic and offer a totally different experience. It was disappointing that considering we were one of only three people staying at the hotel during our stay, that we were given an old style room at the back of the hotel with a view of building rubble.  (108677400)

4.9 / 5 Anonymous on 28/10/2009 (Mature couple)

Staff very friendly and helpful.

Overall: Excellent  (107877378)

4.3 / 5 Catherine [Romford, GB] on 22/07/2009 (Mature couple)

Reception staff were very welcoming and helpful. Had good knowledge of local attractions and gave good directions. Rooms were clean and spacious with good bathroom.Nice and quiet,well signposted in the town and close to all amenities.Reserved parking.

We stayed in another citotel hotel on our tour and the general standard of decor is a little tired and dull ( using lighter, brighter colours would help!).

Overall: Enjoyed the stay and would recommend this hotel. Represented good value for money.  (107768729)

4.3 / 5 Anonymous on 26/10/2008 (Group of work colleagues)

staff, excellent english and very helpful, good location

tired decor

 (107762552)

3.0 / 5 Richard [Rugeley, GB] on 20/10/2008 (Mature couple)

Excellent position close to the town centre, with plenty of places to eat nearby. Friendly and helpful staff. Nice breakfast in a pleasant little restaurant area.

The room itself had certainly seen better days. There were broken tiles around the bath and on the bathroom floor. The decor looked tired and dated. The down side to the town centre position is that the hotel is quite difficult to find.

Overall: On the whole, a pleasant enough place to stay. The hotel would certainly benefit from a little investment in the fixtures and fittings. Maybe then, the star rating, and the price, would be a little more justified.  (107896409)

5.0 / 5 Anonymous on 01/06/2008 (Mature couple)

Clean, comfortable, large bath, English tv, very nice breakfast, sunny breakfast room, helpful staff, free private parking

difficulty getting to the hotel - even with our GPS, we were defeated by Pau's series of one way streets and barricades. We had to park the car and find our way on foot to the hotel and ask for directions on how to get the car to the hotel and parking. Staff had a map and directions ready to help us with this.

 (97328030)