| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
4.0 / 5
nigel [norton malton,north yorkshire, GB]
on 21/10/2009
(Group of work colleagues)
excellent location
room rather small
Overall: pleasurable stay (108806996)
3.6 / 5
jerome [Harrogate, GB]
on 16/07/2008
(Young couple)
Centre of town location
Noisy at night, had two single beds instead of double, no parking (nightmare in Biarritz)
(97552669)
4.6 / 5
Anonymous
on 22/11/2007
(Mature couple)
Good quality.
Nothing
Overall: Excellent and helpful staff. Nice room with sea views. Good restaurant. A very peaceful stay (97659875)
4.1 / 5
Anonymous
on 09/01/2007
(Mature couple)
excellent position and value for money, helpful staff
(99823354)
4.0 / 5
Mark [Blackrock, Ireland;IE]
on 27/10/2006
(Group of adult friends)
location, friendliness, cleanliness
small rooms
(3305100010)
3.7 / 5
paul [Streatham, United Kingdom;GB]
on 06/09/2006
(Young couple)
Clean bed, good shower, great location, didn't hear other guests I prefer a more expensive type of hotel but it wasn't a bad experience.
I suspect the toilet could have been properly cleaned (nothing serious just a slight smell)
Overall: It's a decent hotel (non-smoking) with pleasant staff and a clean rooms it could do with a fresh lick of paint etc... but its not bad for 110 Euros per night just for the convenient location it is what it is. Being a last minute decision to go to Biarritz we didn't have much choice of available hotels in the centre of Biarritz. I've stayed in Biarritz before and the hotel accommodation has been poor the reviews of Citotel Marbella on Active Holidays website didn't give me any reason to think my stay in this hotel would be any different. But I was pleasantly surprised with our room on the fourth floor good shower, mini bar etc.. large balcony with a good view of the ocean was an added bonus. Our balcony overlooked one of the better less touristry streets in Biarritz with some very cool bars and restaurants. I drive a very expensive convertible so I had concern's about the lack of secure parking. We were only staying two nights and then on to La Rochelle at best I was expecting a few door dents at worst I wouldn't have a car to continue on to our next destination. Needless to say the car was fine there's public parking available at the end of the road overlooking the Ocean you can buy a 10 euro ticket for 7 days (press the yellow button) I gave my ticket with 4 days free parking to a local when we left he didn't even thank me! (3305274401)
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