| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.6 / 5 |
| Overall experience |  3.8 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.8 / 5 |
4.3 / 5
susan [hungerford, GB]
on 07/10/2009
(Group of work colleagues)
I found the hotel charming, and the staff were extremely helpfull and friendly. I hope to return some time in the future for a longer stay.
I think it would be great to have the bathrooms updated.
Overall: The hotel is extremely well located in a really super town which offers so much. (108326786)
4.0 / 5
Anonymous
on 31/08/2009
(Mature couple)
Central location, clean, good value for money.
Faded glory; furnishings & decor in need of a facelift. Small bathroom with difficult access.
Overall: Enjoyable return to St Jean de Luz. Hotel reasonably priced for high season, and overall good. (108198913)
4.3 / 5
keith [nantwich, GB]
on 29/05/2007
(Mature couple)
Spacious room and en-suite. Recently refurbished.
Overall: Hotel with lots of character,charmingly presented, particularly with lots of local antiques. Well placed within the town yet quiet at night , with large public car park to rear. Friendly and helpful staff. Highly recommended and will definately return. (99867784)
2.0 / 5
Anonymous
on 07/09/2006
(Mature couple)
It was in a nice position
There were bare electrics wires in the room, in fact the electrics were dodgy altogether.
The bathroom sink would not empty and the staff said they would have someone fix it the next day, a bit too late for us as were were leaving.
Overall: This is no doubt my fault but I forgot to ask if breakfast was included, which it wasn't. I thought we paid a lot for the quality of hotel. (3305160186)
4.1 / 5
Anonymous
on 06/08/2006
(Group of adult friends)
Overall: It is a very friendly hotel,bedrooms and facilities very clean and we would use this hotel again (3304128487)
4.0 / 5
Anonymous
on 14/05/2006
(Mature couple)
Clean and spacious with character. Excellent location for access to St Jean de Luz and Spanish border
A porter for carrying cases up two flights of stairs would have been appreciated. The cost of breakfasts was a little high.
Overall: We especially appreciated the help (in English) given by staff at the reception desk. (3304253702)
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