| Check-in process |  3.1 / 5 |
|---|---|
| Working order of facilities / equipment |  2.9 / 5 |
| Overall value for money | 2.8 / 5 |
| Performance of staff | 3.1 / 5 |
| Your room | 2.8 / 5 |
| Overall experience | 2.8 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 2.9 / 5 |
1.4 / 5
Nicholas [Roseville, US]
on 14/10/2008
(Mature couple)
Close to the event.
The carpet and drapery needs replacing. There was no towels or shampoo in the bathroom. We could not use shower because it smelled of dead rat (maybe the drain or sewer?) Good thing the toilet was separate. Our complain was just ignored by hotel staff.
Overall: I would not recommend this hotel to anyone. (107271026)
1.9 / 5
Anonymous
on 16/09/2008
(Other)
The receptionist was not friendly. She was more stressed than us who just arrived from a long travel. There is definitely no sense of "customer service".
(107239013)
4.0 / 5
Karolyn [Carrickfergus, United Kingdom]
on 11/08/2005
(Young couple)
(1702205)
2.6 / 5
Anonymous
on 12/06/2005
(Solo leisure traveller)
close to the grotto
cleanliness, fixing things like dripping faucets, more helpful personell - giving the right information
Overall: if you want to be close to the grotto, book this hotel - be prepared for some noise at night, as well as early morning - as people walk right past your hotel (2263795)
2.6 / 5
Anonymous
on 30/04/2007
(Solo leisure traveller)
(99459275)
3.3 / 5
Giuseppe [Costabissara, Italy;IT]
on 27/04/2006
(Family with young children)
ottimo il ristorante e la cortesia
alcuni stanze da rimodernare
Overall: avere alcuni immagini delle stanze (3304486926)
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