Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.
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The hotel receptionist when booking in was very helpful and friendly. She went out of her way to be of assistance when we were looking for a restaurant in Aix Le Bains.
The breakfast was not cheap at 12 Euro per person and when we wentto eat we found that most of the food was gone, The single staff member on duty was too busy with reception duties to attend to us at first. There were no plates, no cups. The tea was stewed and strong. It was terrible. We waited a long time to eat. I did not eat at all, I was so put off by the bad experience.
