| Check-in process |  4.7 / 5 |
|---|---|
| Working order of facilities / equipment |  4.5 / 5 |
| Overall value for money |  4.3 / 5 |
| Performance of staff | 4.8 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.6 / 5 |
4.4 / 5
Anonymous
on 06/08/2008
(Mature couple)
Excellent response to broken shower and alternative room offered immediately.
Excellent restaurant.
Quiet and attractive location
Original room allocated very small, stuffy and overpriced
Complicated pricing structure for rooms
No mini bar/tea making facilities in room
Overall: Quiet and peaceful with very good service from staff. (108053813)
4.6 / 5
Peter [Castel, Guernsey, GB]
on 21/07/2007
(Family with older children)
The countryside view, the excellent food,the relaxing spa bath.
Tea and coffee making facilities would have been good.
Overall: The staff were very welcoming on arrival. The rooms were very good. The food in the restaurant was excellent, the wine also. The surrounding area was very peaceful and relaxing. I would have liked tea/coffee making facilities in the room, though bottled water and biscuits were provided. The spa bath in the room was very relaxing preparing us for the next step of our journey. (99342267)
4.9 / 5
ANTHONY [PEMBROKE, Malta;MT]
on 22/08/2006
(Mature couple)
very friendly and helpful staff
breakfast to early allowance of at least half an hour
(3305161362)
5.0 / 5
Anonymous
on 18/07/2006
(Family with young children)
Overall: The best compliment I can give to this hotel is that my four year old daughter, knowing we were on our way to stay at a beach house for a couple weeks, wanted to stay another night! The rooms were very comfortable (traveling with two children and two adults we did need to book two rooms, but they were able to place us side by side). The staff was extremely helpful. And, the small playground with the open spaces around it was a nice addition greatly appreciated by the children who used the opportunity to release pent up energy from being in the car all day. (3304705418)
4.9 / 5
Jacqueline [West Malling, United Kingdom;GB]
on 16/07/2006
(Mature couple)
The location and the friendliness of the staff
Nothing
Overall: We have both stayed and eaten at hotels all over the world but the food at the Pen'Roc was amoung the best we have ever tasted. The presentation of the food and the service was exceptional. I would thoroughly recommend this hotel (3304621318)
4.6 / 5
Anonymous
on 07/07/2006
(Mature couple)
Very comfortable and clean.Air conditioning in room.
Overall: Food was excellent, and we were only sorry that we were travelling the next morning and couldn't do full justice to the quality and choice of wine available.Would perhaps choose a larger room if staying longer than 2 nights. (3304334805)
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