| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff |  3.2 / 5 |
| Your room | 2.7 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.1 / 5 |
1.6 / 5
Anonymous
on 13/10/2004
(Solo business traveller)
The free pick up form the airport
the room smelled damp, the bedcovers were not clean, the carpet not vacuumed
Overall: The staff had a rude telephone manner when requesting the airport transfer, the room smelled and was not cleaned properly. (1557903)
2.9 / 5
Anonymous
on 09/10/2004
(Other)
Location was great!
Non-working shower; not what you want to find out at 5am!
Overall: The online information about the hotel was plenty, and the location to London Gatwick airport is quite convenient. Just having a shower that didn't work is not what you expect when paying $100+! I'd recommend this hotel, but I would recommend that the owners pay closer attention to the working order of the facilities in each room! (1346676)
4.7 / 5
Violet [Competa, Malaga,, ES]
on 27/11/2009
(Mature couple)
(108683322)
4.0 / 5
David [Surrey, CA]
on 24/10/2009
(Mature couple)
(108167285)
3.7 / 5
Anonymous
on 23/10/2009
(Mature couple)
Staff extremely friendly, helpful and willing to go out of their way to assist with any request. Restaurant provided a quite extensive menu of Western & Indian food -- the Indian was excellent. Efficient transportation service to & from Gatwick airport.
Our room was small, and didn't meet standards many international travellers expect of a hotel (e.g. fabrics didn't match and decor was a bit shabby).
Local teenagers use the bar in the evening (but didn't cause any problems that we were aware of, despite looking intimidating.)
Overall: We enjoyed our stay, particularly the food & the friendliness of the staff, though were only there for a stopover between flights. (108503553)
4.4 / 5
Keith [QAWRA, MT]
on 11/10/2009
(Mature couple)
Very friendly staff and facilities just what was needed.Would use their services again.
Overall: very good (108982850)
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