Quality Hotel Stoke-On-Trent, Stoke-On-Trent

5.0 / 5 Gareth [Bridgwater, GB] on 16/07/2009 (Solo business traveller)

~Very helpfull staff, great breakfast. Very clean hotel, modern bathroom, Excellent location

Gym equipment was limited but still great value for money!

Overall: Perfect  (108810864)

3.4 / 5 [Tenby, GB] on 08/11/2009 (Mature couple)

Close to Shopping Centre. Amiable Staff.

Cost of breakfast £11.95 is not value for money. In roadside rooms noise from the local night clubs at closing time.Much quieter at rear of hotel. Non professional finish to work done in bedrooms/bathrooms.Attention to detail needed,people do notice!!

Overall: We stay because it is close to friends & relatives and the shopping centre. For 3 nights it's fine.  (108156531)

2.1 / 5 Nicky [Crowthorne, GB] on 03/11/2009 (Family with older children)

Was not told B&B rate did not include children's B&B when calling reservations. The put you up beds for the children were VERY uncomfortable. The swimming pool was in use for outside swimming lessons when we wanted to use it and therefore was very restricted, but this is not mentioned in the hotel description.

Overall: Average.  (108964194)

4.0 / 5 Christine [Bradford, GB] on 20/10/2009 (Same sex couple)

When my daughter and I got back into our bedroom about 11.30 p.m. we couldn't sleep because we could hear loud music which stopped about 1 p.m. I think it was a wedding and then everybody went back into their rooms and were talking a lot so it was about 4.00 a.m. before me and my daughter could sleep! Sorry about this because this has never happened before when we have stayed in this hotel.

 (108358178)

4.9 / 5 Anonymous on 19/10/2009 (Young couple)

 (108616777)

3.3 / 5 Marc [Sutton Coldfield, GB] on 29/09/2009 (Young couple)

Nice room, nicely decorated restaurant.

I am extremely disappointed with the way breakfast was handled. My email receipt stated that breakfast was £7.95. When we got to breakfast I was told it was £11.95 per person because we didn't have a voucher! We then asked at reception and they said the same despite me saying that I was sure I saw it on my email that it was cheap. I had to then find my phone and show the email to the woman on the reception desk. Still this wasn't sufficient. I was then told that we were meant to tell them about this when we checked in. I would like to know how we were meant to know this when the email didn't say anything and we weren't asked on check-in! Finally, after about 15 minutes we were given it for the price advertised on my email with no apology and then I was asked to pay there and then. Why we couldn't just put it on the bill I am not sure. The breakfast was on the whole quite good although if I were to pay £11.95 it would have been very poor value for money and for that price outside of London I would expect it to be cooked on demand, not have over cooked bacon from a buffet.

Overall: Nice hotel, shame about the fiasco over payment for breakfast.  (108432823)