| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 2.9 / 5 |
| Overall value for money | 3.0 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 2.7 / 5 |
| Overall experience | 3.2 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.2 / 5 |
Ability to book and change booking at the last minute and good directions to get to it.
Lack of bar facilities ('being refurbished'); lack of cooked breakfast and unfriendliness and unhelpfulness of staff
Overall: Nice location and easy to find but very unfriendly hotel; difficulty checking in early although arrangements had been made over the tlephone the previous day; room and bathroom facilities very cramped and poor breakfast. (1769406)
Closness to the town
room very small not even a wardrobe to put clothes away in
Overall: felt the hotel was very pooor value for money- our beds wer'nt even tided the shower had to be coaxed to work (1544043)
No comment
Cleanliness
Overall: Cleanliness, amenities, services (1452606)
(1242144)
(1483100)
(1442346)
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