| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  2.8 / 5 |
| Overall value for money |  2.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 2.7 / 5 |
| Overall experience |  3.0 / 5 |
| Order and cleanliness of the hotel |  3.2 / 5 |
| Guest Rating | 3.1 / 5 |
1.9 / 5
Anonymous
on 26/10/2009
(Mature couple)
breakfast was good - staff friendly and helpful
the room (7) was available through what looked like a billiard room which had no lights on and was not even clearly signposted to make sure we were in the right direction - when we did get to the room it smelt musty and was freezing cold - turned the heater up to full but was still cold - did not heat up past what a normal radiator would be level 1!!- my husband even offered to run the bath as the steam might heat the air up a bit - woken in the morning to false fire alarm which can not be helped but no one came to advise us -
Overall: not the best start to a holiday (108187715)
3.1 / 5
Anonymous
on 09/09/2009
(Family with older children)
Room far too small for couple with baby.
Overall: Adequate. (108396494)
3.9 / 5
Anonymous
on 13/08/2009
(Mature couple)
(108913591)
2.6 / 5
Anonymous
on 05/07/2009
(Solo business traveller)
Friendly staff, good food and service in restaurant
Room very tired and dated, quite shabby. TV worked intermittently
Overall: OK (107455505)
4.0 / 5
Anonymous
on 14/06/2009
(Mature couple)
Lift worked.
Hotel facilities were satisfactory. Staff polite and helpful.
Rather soulless. Service in the restaurant in evening was much too slow but staff responded to our complaint on the spot
Overall: We had specific requirements for convenience -these were met (107700690)
3.6 / 5
Catriona [Glasgow, GB]
on 14/05/2009
(Solo business traveller)
The main issue I want to bring to your attention is that the hotel had no record of my booking when I arrived. Luckily they had a room available and I was able to stay, but it could have put me to considerable inconvenience if they had not had a room.
(107521628)
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