| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment | 3.5 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff |  3.2 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel |  3.8 / 5 |
| Guest Rating | 3.4 / 5 |
4.1 / 5
Anonymous
on 14/11/2009
(Solo business traveller)
(108272181)
4.6 / 5
Anonymous
on 01/04/2009
(Solo business traveller)
Good sized bedroom with wardrobe, easy chair and dressing table, nice big firm bed, decent sized bathroom.
Overall: This was a flying visit (12 hours in total), but I was warm, comfortable and felt welcome. (107835130)
3.4 / 5
Elizabeth [London, GB]
on 27/02/2009
(Group of work colleagues)
Convenient location for my weekend appointments in Chesterton
Breakfast was greasy but plentiful
Overall: More cosy than newly built corporate style venue (107807443)
2.9 / 5
Anonymous
on 17/02/2009
(Young couple)
Hotel and surrounding area was lovely, and the room was perfect.
Restaurant was appalling. Food was very disappointing, and the waitress service was dire, including scraping our plates in front of us! Not what we expected for £25 per head. Breakfast wasn't much better. Very overpriced for what it was, and food was tasteless and not cooked properly.
Overall: We would have liked to stay here again, but unfortunately the service let it down. (107390700)
3.1 / 5
Andy [Hertford, GB]
on 01/07/2008
(Young couple)
Room
No access to food if you missed breakfast, poor staff attitude, disappointing
(97447641)
1.0 / 5
Anonymous
on 03/06/2008
(Solo business traveller)
Overall: I made a reservation online late in the evening. A few hours later (in the morning), just before I left for my flight, I realized that I made a reservation in the wrong part of England. I immediately attempted to cancel my reservation but since it was within 24 hours of check-in I was charged the full amount for my room. Your lack of understanding and sheer greed is disgusting to me and I will never stay in another Best Western again. I will dissuade my colleagues and friends from staying there as well. (97156729)
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