| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  3.5 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.7 / 5 |
2.6 / 5
Anonymous
on 30/10/2004
(Mature couple)
Bed linen was clean.
For the Star rating of this hotel, the room was dull and dreary with ghastly cheap furniture. It had no refinements.
Overall: We were booked into your hotel for 3 nights but upon viewing the room decided one night was plenty. Receptionist did not bother to tell us how to get to room etc. We were left to find lift and room ourselves. The corridors were a maze of ups and downs with stairs all over, and there were guests humping cases up and down steps. The view ( ha ha ) was appalling.. looking out onto windows (very close )of another building. Despite the fact that we had booked a few weeks in advance, when we said we were unhappy with room, we were offered apparently a ''better'' room. My question is, at the time of booking why werent we allocated a ''better'' room. I expect rooms with a poorer aspect if bookings are made very late. On our way out we had occasion to see into other rooms with open doors. All were better presented than ours. The furniture was like stuff people had in the war time. Rooms was clean and sheets clean. Room had been valeted to the best of maids ability so no criticism of her work. (1496992)
3.9 / 5
Clare [Feltham, United Kingdom]
on 23/09/2004
(Young couple)
Friendly staff, lovely reception area, good location
Room was slightly tatty, bed too small and the toilet broke,
(1477180)
5.0 / 5
Mariann [Newport gwent, GB]
on 03/11/2009
(Mature couple)
(108463327)
4.0 / 5
Anonymous
on 31/10/2009
(Solo leisure traveller)
Clean and tidy, tea and coffee making facilities, decent quality hair dryer, good breakfast, iron and board provided
Too hot! Difficult to open window. Polyester pillows are hot and either too flat or too high.
Overall: Comfortable (108652176)
4.7 / 5
anna [Newport, GB]
on 06/10/2009
(Young couple)
(108587607)
4.0 / 5
Anonymous
on 05/10/2009
(Mature couple)
We had to go out for diner because the dining room was unavailable in the evening due to a large party booking.We were unaware of this until we actually booked in.We would have preferred to have had this information at the time of booking.
(108681910)
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