| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  3.5 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.7 / 5 |
2.6 / 5
Anonymous
on 30/10/2004
(Mature couple)
Bed linen was clean.
For the Star rating of this hotel, the room was dull and dreary with ghastly cheap furniture. It had no refinements.
Overall: We were booked into your hotel for 3 nights but upon viewing the room decided one night was plenty. Receptionist did not bother to tell us how to get to room etc. We were left to find lift and room ourselves. The corridors were a maze of ups and downs with stairs all over, and there were guests humping cases up and down steps. The view ( ha ha ) was appalling.. looking out onto windows (very close )of another building. Despite the fact that we had booked a few weeks in advance, when we said we were unhappy with room, we were offered apparently a ''better'' room. My question is, at the time of booking why werent we allocated a ''better'' room. I expect rooms with a poorer aspect if bookings are made very late. On our way out we had occasion to see into other rooms with open doors. All were better presented than ours. The furniture was like stuff people had in the war time. Rooms was clean and sheets clean. Room had been valeted to the best of maids ability so no criticism of her work. (1496992)
3.9 / 5
Clare [Feltham, United Kingdom]
on 23/09/2004
(Young couple)
Friendly staff, lovely reception area, good location
Room was slightly tatty, bed too small and the toilet broke,
(1477180)
4.3 / 5
Dennis [Coventry, GB]
on 09/12/2009
(Mature couple)
good position, handy for facilities, friendly staff, clean hotel,
small bedrooms, wall paper in bedroom could do with refreshing, better choice of evening food, although what was on offer was value for money.
Overall: came for the Christmas Market,overall stay was very good. (108810962)
2.1 / 5
Tim [Exeter, GB]
on 23/11/2009
(Mature couple)
Staff freindly Breakfast good.
Room smelt alot of outside noise from strret and near by pubs.
Shower system poor hair dryer did not work
(108907664)
5.0 / 5
Mariann [Newport gwent, GB]
on 03/11/2009
(Mature couple)
(108463327)
4.0 / 5
Anonymous
on 31/10/2009
(Solo leisure traveller)
Clean and tidy, tea and coffee making facilities, decent quality hair dryer, good breakfast, iron and board provided
Too hot! Difficult to open window. Polyester pillows are hot and either too flat or too high.
Overall: Comfortable (108652176)
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