| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.4 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room |  4.6 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.6 / 5 |
| Guest Rating | 4.3 / 5 |
4.4 / 5
Pete [Stourbridge, GB]
on 21/09/2009
(Mature couple)
(108943533)
5.0 / 5
Anonymous
on 02/09/2009
(Mature couple)
Courteous, professional staff. Beautiful location, gardens and an impressive, sensitive conversion of an old building for hotel use. The food and drink were excellent and our room was spacious and charming. I was particularly impressed that the staff arranged at short notice for appetizing food to be provided for us in the bar and it was delivered promptly even though we arrived at a busy Sunday lunch time when the restaurant was operating at its full capacity and with the hotel hosting a wedding reception. Above all, I was very impressed that the hotel facilitated my changing the evening of our stay from the original booking arrangement without any fuss and without my incurring any extra charges.
There very definitely weren't any.
Overall: I would not hesitate to recommend the hotel to friends and would go out of my way to stay again. (108701416)
4.0 / 5
Anonymous
on 21/07/2009
(Mature couple)
Upgraded to executive room which was a bonus
Would have been nice to have been offered more coffee at breakfast
Overall: Very satisfied (107492219)
4.0 / 5
Anonymous
on 16/05/2009
(Mature couple)
shower not good
(107849277)
4.9 / 5
Anonymous
on 05/05/2009
(Solo business traveller)
(107757195)
4.6 / 5
Anonymous
on 26/02/2009
(Solo business traveller)
Excellent stay made possible by the high standard of facilities and customer service.
Could have been a larger selection of the restaurant menu, although the food was extrememly good and well presented
Overall: Excellent Hotel would recommend (107339201)
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