| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
4.1 / 5
Anonymous
on 26/10/2009
(Mature couple)
(108381714)
4.0 / 5
monica [chelmsford, GB]
on 14/10/2009
(Mature couple)
The hotel and facilites - excellent, easy to access from the motorway too.
When checking at 3pm - I found the hotel receptionist on that shift quite 'off', not really interested in us, not much eye contact, not very welcoming at all.
Overall: It was a pleasant stay and the evening entertainment was excellent. (108379746)
4.7 / 5
GORDON [PENARTH, GB]
on 13/10/2009
(Mature couple)
Issuing to guests a door key card in an envelope with room numers and the hotel crest on the other side enables any one who finds the door key card in the envelope to have access to the guests possessions. Omit the crest and any other reference to the hotel will improve security and also probably reduce your costs. I did inform your receptionist of this when we checked out
Overall: Good the swimming pool is exceptional (108922659)
1.9 / 5
Anonymous
on 22/08/2009
(Group of adult friends)
Reception staff not very cheerful, as they are your first point of contact a smile is always good! Don't think we were given the room we booked, booked room stated larger than average room with comfy chairs, room looked average size to me and no chairs, only 1 toilet roll in bathroom (not a full one) had to phone down for one in the morning, and it did not arrive, thankfully I did have wet wipes!!
Overall: Room was very clean and beds comfortable. (108275666)
4.0 / 5
Anonymous
on 19/08/2009
(Mature couple)
(108411215)
5.0 / 5
Dean [Welwyn Garden City, GB]
on 29/07/2009
(Family with older children)
Everything and all the staff were perfect.
I am disabled (blue badge holder) and my room was very far to walk. But that was my fault as I should have told you. But I thought the staff might have offered to change my room.
Overall: Great. I had two days in the Manchester office in Didsbury and we also visited family in Bury. I/We will certainly use this hotel again. (108632775)
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