|
|
|
| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.8 / 5 |
| Overall experience |  4.0 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
4.0 / 5
Anonymous
on 13/11/2009
(Solo business traveller)
Very helpful and friendly staff - couldn't do enough.
Good food.
Restricted room service menu - I'm a vegetarian and the only main meal on the menu that I could eat was fish & chips. 2 nights in a row! Also, the tray charge of £5 is very high, especially when you have to wait over 1/2 an hour for your food to arrive.
The room was clean although the bathroom looked like it could do with a scrub.
The heating was poor - the radiator in the room didn't seem to work so it was cold.
Overall: Overall my stay was comfortable. (108253665)
4.0 / 5
Anonymous
on 10/11/2009
(Mature couple)
The wedding breakfast meal was excellent
(108848066)
2.9 / 5
Anonymous
on 13/10/2009
(Mature couple)
clean pleasant staff
bed hard shower cold was told they were having trouble with water situation
Overall: apart from bad points quite good (108512492)
4.1 / 5
Anonymous
on 10/10/2009
(Solo leisure traveller)
good service, good quality for money
door to bathroom was difficult to open, long way from room to reception
(108652613)
2.4 / 5
Anonymous
on 08/10/2009
(Mature couple)
Very beautifull old hotel, where that is the differentiator and shoud be explored more in terms of room decoration.
I had expressedly requested a room in the old part of the hotel. I had a confirmation that it would be arranged, but unfortunately it didn't materialize. The room we had was badly cleaned with wet towels. We had new towels and bottle of wine to cover for the experience. Internet connection in room not working.
Overall: After all the stay was nice, but could have been better (108930152)
3.1 / 5
Gerald [Ilkley, GB]
on 08/09/2009
(Solo leisure traveller)
Very helpful and pleasant staff
room had not been properly cleaned on arrival (a staff coat was hanging on curtain rail), used bath towel on floor, apple core and other things in waste baskets, no teaspoon with coffee making tray, 2nd and 3rd nights no fresh water cups supplied and coffee making materials not topped up, 3rd night waste bins not emptied
Overall: Enjoyable for staff relationships but felt dirty and very noisy in early mornings when staff getting ready for day shift. At £65 a night for a very basic single room this is not acceptable. (108478177)
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