Best Western Reading Moat House, Reading
Mill Lane, Sindlesham, Near Wokingham, Reading, RG41 5DFGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
How to book this hotel or view prices
Guest Reviews
3.6 / 5
Anonymous
on 11/10/2009
(Mature couple)
The Executive room was lovely as usual. Beautiful rooms at this hotel, warm and luxurious.
I was not given clean hand towel so had no hand towel at all on second day and bath towel not changed. No toilet roll in bar toilet that I used on friday night and saturday night, dined at hotel friday night and saturday night as it is very convenient but we felt that the food was more like pub food some dishes were acceptable in their preparation and presentation but some were disappointing.
Overall: Quite disappointing at times although the room was lovely and the staff are pleasant and helpful. (108546979)
4.3 / 5
Christine [Co Wexford, IE]
on 06/10/2009
(Mature couple)
(108864598)
3.7 / 5
Anonymous
on 22/09/2009
(Mature couple)
booking ans reception could not be better
restraunt staff poorly trained ie ordered wine as aperitif came after the meal was served,pored into water glass instead of wine glass.
Overall: so far as the hotel was concerned very good (108240291)
4.1 / 5
Anonymous
on 04/08/2009
(Young couple)
(108755225)
4.3 / 5
Anonymous
on 20/04/2009
(Mature couple)
(107856844)
2.3 / 5
joan [brentwood, GB]
on 31/10/2008
(Group of adult friends)
Eventually sorted out their mistake with our booking to our satisfaction
Very rude receptionist. Reserved two rooms and they insisted at first we had only booked one room. Failed to inform us needed token to exit hotel car park Very poor service at breakfast. No cutlery - buffet not replenished
Overall: Very bad first impression as receptionist very rude. (107812597)
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