| Check-in process | 4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.2 / 5 |
Clean and tidy - well presented
Kettle didn't work properly - not enough milk/coffee for the room.
(1609079)
good continental breakfast; good parking facility; close to one of the UK's biggest shopping centre.
Did not find hotel easy to get to; little information made available by staff to guests re places to eat out within the locality.
Overall: Being a complete stranger to the area it would have been very useful if the hotel had some information about where to eat locally, especially for the evening meals which I was not taking at the hotel. (1354670)
(107838033)
(107380933)
friendly staff, clean room, beautiful building, good location with harvester pub close by
sofa bed quite uncomfortable :-(
Overall: would ude again - no issues with hotel, staff, room. Online booking easy to use, early booking discount excellent! (107943799)
(107468742)
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