| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
4.9 / 5
Anonymous
on 22/10/2009
(Mature couple)
Upgraded to suite on arrival.
Gym equipment a little dated.
Overall: Very pleased (108392472)
3.6 / 5
Anonymous
on 20/09/2009
(Solo business traveller)
Comfy bed
Nice leisure facilities
Staff welcoming
Room a bit dark.
No extra blanket.
Windowsill dusty
Bathroom smelt musty
Towels threadbare
Final invoice is like a photocopy and not original so may not be accepted by expenses
Overall: Acceptable (108173583)
3.9 / 5
Melissa [Saffron Walden, GB]
on 09/09/2009
(Solo business traveller)
Excellent service and quality of food in restaurant
TV and shower were not working effectively in the room. TV constantly losing picture. Shower extremely difficult to adjust/turn on and off
Overall: Comfortable and friendly service (108566389)
5.0 / 5
Robert [Cinderford, GB]
on 29/06/2009
(Young couple)
(107547689)
4.3 / 5
SHEILA [CRAWLEY WEST SUSSEX, GB]
on 29/06/2009
(Mature couple)
(107549475)
4.7 / 5
Anonymous
on 24/06/2009
(Family with older children)
Good facilities, especially the leisure centre. All the Staff were very friendly. Family rooms very good size, but could not book this on-line had to ring hotel next day to arrange this. Fantastic breakfast, lots of variety and excellent quality.
Cleanliness of one of the bedrooms let the hotel down, but not enough to prevent staying there again or recommnending it to others.
Overall: Excellent value for money, a good place to stay with children. The welcome pack made them feel special and able to explore. We all wished we were staying for longer to make the most of the facilities! (107367861)
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