| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
3.0 / 5
Anonymous
on 15/10/2009
(Solo business traveller)
- quality of the room
- convenience of car parking
- good location
- noisy room [can hear the next door neighbour clearly]
- endless fan extractor operation in bathroom
- refurbishment in the building
- swimming pool busy till closure / not inviting to hotel guests as opposed to members of the leisure club
- less than optimum telephone communications via hotel switchboard
(108619679)
3.1 / 5
Anonymous
on 25/08/2009
(Mature couple)
Room was very nice, spacious and well equiped and staff were very friendly and efficient
Hotel under major renovation, reception are bare, main doors locked, initial impression was not good,however we had no fault with the service and rooms
Overall: Moderate, probably would not have booked if known of refurbishment going on (107388660)
5.0 / 5
Bob [solihull, GB]
on 21/08/2009
(Mature couple)
very friendly staff, clean rooms, excellent food
hotel was being refurbished so in some disarray but have to say they minimised disruption brilliantly.
Overall: excellent, will definitely return (108388779)
4.0 / 5
Frank [Manchester, GB]
on 22/07/2009
(Other)
The facility as a whole was very good. More than adequate parking. Those who used the leisure facility were very impressed. Food was first class and the deal was excellent value for money.
The complex is a little tired and generally in need of updating. There are signs up saying they are about to start a £1m refit, but we were told that these signs have been up since 2006. There were too few staff in the restaurant.
Overall: We would definitely stay again. We couldn't understand why more people were not staying there, considering the rest of the area was sold out due to the air show being on at Fairford. (107416301)
4.1 / 5
Anonymous
on 04/06/2009
(Mature couple)
(107413809)
5.0 / 5
galina n [kendal, GB]
on 26/05/2009
(Mature couple)
(107899764)
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