| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 3.3 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.8 / 5 |
Nice room, bathroom, etc. Very friendly staff. Great value for half board - especially with the wine included. Lovely location and very handy for Ironbridge, etc.
Same as most hotels and very minor points - small fragile plastic glasses in bathroom. Who really uses small tea cups and saucers these days? - a couple of decent mugs would be better for coffee in the morning! Bed was a bit on the soft side.
Overall: Lovely hotel, friendly staff and great value break. No option in this questionaire for 'couple in mid 40's having break without the children'. It would be pushing it to say 'young couple' and I'm not ready to be classified as 'mature'! (108316594)
Lovely setting, nice room, great food in the restaurant and excellent staff.
Very poor quality tea at breakfast.
Overall: A genuinely restful break at a lovely hotel with great food and attentive staff. (108171080)
The quality of food and waitress service was excellent.
On first entering my room, the smell of stale cigarette smoke was overwhelming even though I had booked a non-smoking room. I could not sleep properly on the first night as the smell was all over the bedclothes and pillows. I left a note asking for housekeeping to blast the room with an airfreshener - which they did, and after that the room was ok.
(108453652)
(107826084)
set in lovely historical grounds and hall
(108467914)
Very accomodating in every aspect, food really first class staff were very helpful and courteous
Overall: Hotel standards very high, excellent location very peaceful (108307574)
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