| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel |  4.0 / 5 |
| Guest Rating | 3.8 / 5 |
2.9 / 5
Anonymous
on 01/10/2004
(Group of work colleagues)
the food was excellent and for the most part the staff were loveley, cheerful and helpful
the duvet was awful a great heavy solid object. there was a beeping noise in the rooms which woke us up though out the night, was it the phone.
Overall: not including breakfast in the price is unhelpful (1467456)
3.9 / 5
Anonymous
on 23/08/2004
(Mature couple)
shower was broken in room
(1327210)
3.6 / 5
Matthew [Peterlee, GB]
on 23/11/2009
(Solo leisure traveller)
(108991212)
4.6 / 5
brenda [Gateshead, GB]
on 26/10/2009
(Solo leisure traveller)
The reception area was very welcoming, good decor and lighting. Staff pleasant and efficient.The restuarant menu excellent value for money plus good service
Overall: thorughly enjoy my stay, it is several years since I last stayed at this hotel which I did also use for business purposes and I must say it has vastly improved (108608803)
4.1 / 5
Hunsur V [Redhill, GB]
on 21/06/2009
(Solo business traveller)
Friendly, cheerful & very helpful staff. Courteous service. Good location. Easy walk to major attractions. Excellent restaurant.
Cleanliness could be better. Snack tray, coffee cups & the top cover of water kettle had a layer of dust.
Overall: I believe that it is primarily the staff of the hotel that make a difference and that would be the only reason to be back here. The staff of this hotel deserve appreciation for their professional attitude! (107708599)
5.0 / 5
Keith [Telford, GB]
on 22/05/2009
(Solo business traveller)
excellent room. superb buffet breakfast.
Overall: great ambience throughout hotel. (107689826)
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