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| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience |  3.6 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 3.8 / 5 |
3.9 / 5
David [Cinderford, GB]
on 24/02/2009
(Young couple)
(107516680)
2.0 / 5
Anonymous
on 24/11/2008
(Mature couple)
The only good point for this hotel was the excellent staff, they were very professional, friendly and helpful
We found the check-in procedure to be be inflexible in the sense that only credit/debit cards are accepted and not cash. Main lighting in the room was very poor, making it difficult to see what we were doing. The room was cramped and a mirror which should have been hanging on the wall was leaning against the wall, a bit of a safety issue there! Found the beds really uncomfortable, worst night sleep we've ever had in a hotel. Considering it's a 4* hotel there was no minibar which is unusual.
Overall: Not a pleasant stay, glad it was only one night (107860336)
3.9 / 5
Susan [Linslade, GB]
on 04/08/2008
(Group of work colleagues)
upgraded to a suite
outside our room there was a breakfast tray at 4.30pm, we asked twice for ot to be removed before it was at about 8pm
(107117774)
2.3 / 5
christina [southampton, GB]
on 20/07/2008
(Solo leisure traveller)
room good
reception disorganised unfriendly lost baggage. no mini bar
Overall: not likely to return (108094881)
4.3 / 5
Graeme [Milton Keynes, GB]
on 19/06/2008
(Mature couple)
Very Clean and well presented rooms. Common areas very clean and well maintained. Kept so despite on-going work to the main entrance which did not detract from our stay.
Overall: Just one night but the hotel made our theatre visit that bit more special. (97870994)
5.0 / 5
Joanne [Sutton, GB]
on 27/05/2008
(Solo leisure traveller)
Large room which was extremely well presented / decorated. Tea / coffee making facilities in the room, and a alcohol vending machine in the corridor.
Valet parking - car had been parked under a tree and was covered in blossom. Also a bit expensive to park there, especially when I found out the NCP across the road was only £16 compared to £30 I paid.
(97280890)
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