| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.3 / 5 |
3.1 / 5
Anonymous
on 24/10/2009
(Solo leisure traveller)
Room Service in terms of cleanliness was very efficient though I didn't order any food etc.
One of the male members of staff was very courteous and helpful. Twice helped me with internet connection.
Football pitch view was so unique. Though I'm not a huge football fan but still loved it.
Love the view of football pitch it's so unique.
No closet for clothes or baggage storage.
Missed having a full-size mirror as I had to dress up for a party.
Missed having an iron-board.
Breakfast could be included in the room-charge.
Some of the lady staffs during the day were not friendly or helpful at all.Tough not all as the girl who was present on the day I checked-in was warm and friendly.
Overall: I like the hotel for the convenience of it and cleanliness was really good. So I would stay again for these two reasons... (108482756)
3.9 / 5
Irene [Colchester, GB]
on 02/10/2009
(Mature couple)
(108830271)
4.4 / 5
David [Houghton-le-Spring, GB]
on 03/07/2009
(Solo business traveller)
Clean, good value, friendly staff, great view.
Standards have dropped a little, shower could be better, noisy air conditioning, not able to open the window
Overall: Excellent value for money, just a couple of minutes from the tube station. Very nice, friendly staff (107673184)
3.7 / 5
Anonymous
on 29/06/2009
(Solo business traveller)
Single beds were narrow.
Chairs were stained.
Bathroom was dirty.
Overall: The problem started when I arrived. I did not know what entrance to use as there is no sign saying 'hotel reception'. The concept of the bedroom being used as a company function room on match days left the room looking jaded. The TV is possitione in such a way that you will end up with a stiff neck when you watch it. (107623755)
5.0 / 5
Joan [Dagenham, GB]
on 09/03/2009
(Mature couple)
Staff very friendly helpful and welcoming. room very clean as expected and comfortable.
funny smell in room on first entering which soon went.
Overall: Excellent would recommnend to colleauges and friends and would stay again. (107965623)
4.3 / 5
Anonymous
on 07/03/2009
(Mature couple)
We were in London to go to a concert at the o2.
The ticket company did not dispatch the tickets in time to the hotel. Your staff were sympathetic and tried to help in any way they could.Thanks for that.
Overall: Very good (97195611)
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