| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.1 / 5 |
5.0 / 5
Jacqueline [Chippenham, GB]
on 11/11/2009
(Young couple)
Everything, wonderful hotel, situated in a prime location for night life, shopping, dining and theatres. NCP parking is located at the rear of the hotel and at £13.90 for 24 hours i felt this to be a resonable fee.
Overall: will be booking again in the near future would noy even bother to seek out other hotels. (108316131)
5.0 / 5
KEITH [NEATH, GB]
on 11/11/2009
(Mature couple)
(108738622)
2.7 / 5
Anonymous
on 07/11/2009
(Mature couple)
At check-in we were allocated a room that had not been cleaned. The cooked breakfast was served almost cold - it must have been standing somewhere, the order was wrong, staff showed no interest in clearing away finished plates etc.
(108730957)
2.6 / 5
Anonymous
on 23/10/2009
(Solo business traveller)
Decor was good. Nice central location.
Check in was terrible. Nobody at reception desk when I enetered around 9:15pm. Had to wait for at least 5 full minutes before a staff member appeared from the bar area. instead of apologising, he thanked me for waiting, as though he knew I had been standing there all along! He gave a very curory overview of the main points, and failed to give any directions as to how to get to my room or where breakfast would be served the following morning.
Overall: I had an excellent stay in a Mercure hotel in Hannover, Germany earlier this year, and was anticipating something similar from my stay in Bristol. However, overall I would have to admit to being disappointed. In this very competitive price bracket (for hotels) I think next time I may try an alternative. (108145011)
4.3 / 5
Anonymous
on 20/10/2009
(Mature couple)
(108535433)
4.4 / 5
Gillian [Burnham-on-Sea, GB]
on 07/10/2009
(Mature couple)
nice location very central.
Overall: very clean and comfortable, desk staff very kind and helpful, breakfast a little chaotic, long wait for hot drinks and toast. (107894464)
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