4.6 / 5
Anonymous
on 18/08/2009
(Family with older children)
The level of service is excellent and the hotel is very child friendly, offering a childs play-room, complimentary baby listening at night and children's high tea every evening.
The outside pool is heated and has a section that is the right depth for toddlers and is safely fenced off from the main pool. Our toddler loved it.
The location of the hotel means easy access to the beach and cliff-top walks.
Because we used the baby listening service we had to eat at the hotel every night. The hotel's restaurants serve an old-fashioned fine dining menu -- very heavy, rich food -- and charge for a three course meal even if you want less. We literally couldn't eat that every night!
Overall: Very comfortable, great service and lots of support for families.
(108223239)
4.1 / 5
Richard [Chesham, GB]
on 04/06/2009
(Mature couple)
Very smart Hotel, staff very welcoming and atentive, very clean, free parking, the replacement studio room was fantasic with a balcony to sit out on.
Original room was not up to standard as I would expect for a five star hotel, the bed was badly worn (very very soft no support) I had to sleep in a chair. I requested a room change.
Next day, late afternoon a maintainence french polisher person opened our door without knocking, my partner who was naked confronted him at the door as he was about to enter, a further complaint had to be made to management.
Overall: Apart from the summmary of bad points, overall the hotel is excellent, with very good facilities, would visit again.
(107634278)
5.0 / 5
ANTHONY [LONDON, GB]
on 02/06/2009
(Mature couple)
excellent service from staff, in particular porters, car parkers, reception staff and barman, all very helpful, room was lovely, breakfast was delicious, facilities good.
Overall: Lovely relaxing break, excellent facilites although we didnt have time to use the pools or gym. Would recommend it and would like to stay again for longer next time.
(107698116)
4.7 / 5
Anonymous
on 29/12/2008
(Mature couple)
Very friendly staff, good service. Beautiful historic hotel maintained very well
(107818154)
4.7 / 5
Caroline [marlborough, GB]
on 02/12/2008
(Family with older children)
possibly the most impressive vista and welcome i have ever had in any hotel in the UK. staff took bags, valet parked car, showed us the room etc. the staff were highly professional and attentive without being pushy or condescending.
no satellite tv. soundproofing between ground floor and 1st floor could do with an upgrade.
Overall: very relaxing weekend in a rather grand hotel. a refreshing change from UK hotels. The food in the garden restuarant was excellent, if a little pricey.
(107365178)
4.0 / 5
OMAR [london, GB]
on 26/11/2008
(Group of work colleagues)
(107465999)
.gif){kind=small}