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| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.8 / 5 |
4.0 / 5
maria [torquay, GB]
on 30/11/2009
(Same sex couple)
staff were very helpfull and curtious
room service ordered and told would be approx 50 mins but it didnt arrive after over an hour and then told would be another 50 mins as kitchen busy. This left us no time to eat prior to our booked theatre ticket and we had to get a subway sandwich opposite the hotel. My friend has been very poorly for 3 years and this was a real treat so to have to dash and eat at subway was a bit of a let down. we also didnt get our newspaper.
Overall: We thought location of hotel was excellent and all staff were helpfull and polite. (108685081)
5.0 / 5
Anonymous
on 02/09/2009
(Young couple)
Overall: Perfect location, lovely staff, perfect room (108758949)
4.0 / 5
Anonymous
on 10/03/2009
(Solo leisure traveller)
(107424117)
4.9 / 5
Ian [Swansea, GB]
on 10/02/2009
(Young couple)
Great location
Overall: albeit for a short period very comfortable (107545177)
4.7 / 5
Anonymous
on 30/09/2008
(Mature couple)
The staff are particulary attentive and well trained
None that we noticed
Overall: Very pleasing experience. (107132534)
3.6 / 5
Barbara [Richmond, US]
on 15/09/2008
(Other)
Staff were very professional and attentive; business center convenience; location
Air conditioning and ventillation of room; had done internet booking and staff had difficulty retrieving this when we checked in
Overall: good (107164559)
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