| Check-in process |  3.5 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel |  4.1 / 5 |
| Guest Rating | 3.7 / 5 |
3.3 / 5
joe [harlow, United Kingdom]
on 22/12/2004
(Solo leisure traveller)
clean well set out room
trainee staff on check-in when it was busy
Overall: i was under the impression breakfast was included with your room like it states on-line (1706404)
2.0 / 5
Anonymous
on 01/11/2009
(Solo business traveller)
generally clean,
very small & dark room with no adequate tioleteries, very small shower cubicle (broom closet size!!) very poor room for a 4 star hotel.
i stayed in B&B with superior rooms than this
Overall: uncomfortable, the purpose of my stay was to attend a seminar but also to unwind and have a rest. my stay at this hotel meant i regreted spending so much for such a dingy room... (108444100)
2.6 / 5
Anonymous
on 02/10/2009
(Solo leisure traveller)
house cleaning staff were nice
website booking was efficient
Staff were rude (the ones at lobby).
Overall: It's alright but the single room I lived in was smaller than the single room picture appeared in the website (108392261)
3.0 / 5
Anonymous
on 10/03/2009
(Solo business traveller)
payment by visa when I made the reservation was not processed at the time which was company credit card therefore I had to pay for the room myself on arrival. This is extremely inconvenient and a strange way to process payment. I cannot understand why the payment was not debited from the card that was given when the booking was made.
(107902372)
4.3 / 5
Jon [Sandown, GB]
on 18/02/2009
(Young couple)
(107854084)
3.0 / 5
Anonymous
on 04/12/2008
(Solo business traveller)
Clean, modern facilities. Nice shower. Good location.
Extremely poor wireless internet connection in room. Concierges were not friendly or very helpful. Telephone directory was not available when I requested one. Hotel telephone operator redirected my call incorrectly twice.
Overall: Pricey as with other downtown London hotels. Fairly average accommodations. (107632036)
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