| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 3.9 / 5 |
4.0 / 5
Tarsha [Braddon Canberra ACT, AU]
on 15/09/2009
(Other)
(107611865)
4.9 / 5
margaret [West Midlands, GB]
on 26/07/2009
(Group of adult friends)
The staff were very helpful in giving directions on request.
My stay at the hotel was a special treat for my daughter's 30th Birthday which I feel was ruined by my experience on the morning of check out. I was told that I had not paid for breakfast in the restrant when clearly from my booking confirmation I had. We were eventually allowed to take breakfast in the hotel at no extra cost but I was very embarrased by this episode and very dissapointed.
Overall: Apart from the above mentioned I would recommend the hotel. (107348835)
4.9 / 5
Bernadette [Wimborne, GB]
on 20/06/2009
(Solo business traveller)
excellent room facilities view over London
waiting to check in as a coach load of german business men had just arrived before us
Overall: Beautiful hotel, friendly staff, excellent room facilities with balcony and view over London's skyline (107369988)
4.1 / 5
Michelle [Luton, GB]
on 14/05/2009
(Group of work colleagues)
Excellent service
The noise caused by the fire alarm
Overall: Very good (107444884)
4.1 / 5
fareed [qurtoba, KW]
on 28/08/2008
(Mature couple)
near to shopping area, friendly staff, good service, easy to reach
noise, one of elevators out of order, carpet is not very clean
Overall: good (108069835)
2.6 / 5
michael [doncaster, GB]
on 12/03/2008
(Mature couple)
I was suprised at the lack of cleanliness especially in the areas around the skirting boards and carpets. it was very dusty
Dust in the areas around skirting boards.For the ladies it was not practical to use hair straighteners alongside the TV as that was the only area with a socket
Overall: generally adequate but a little expensive for the class of accomodation. Mini bar was way to expensive, I would expect that the chocolate will go out of date before it was sold? especially at £2.35 for a 50p bar a margin is recognised for the convenience but not near 500%. (97065170)
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