| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.8 / 5 |
3.9 / 5
Anonymous
on 19/05/2009
(Young couple)
(107659928)
4.4 / 5
colin [preston, GB]
on 10/03/2009
(Solo leisure traveller)
convenient for central london
convenient for local shops, restaurants and theatres
requested a change of rooms after check-in and was immediately re-accommodated
room service and restaurant facilities very good
Overall: excellent (107842994)
1.6 / 5
Nadine [Colchester, GB]
on 05/01/2009
(Young couple)
*Location
*Only one very small lift.
*Room was freezing cold.
*Tele was tiny and had no remote control.
*Toilet roll was not stocked.
*No milk for tea/coffee.
*Blood on the carpets and bed sheet...
*Cleaner came in at 5pm and we were made to stand outside our room until he had finished.
Overall: I seriously do not moan very much about hotels, however I feel for the money we spent we did not get the kind of room we hoped for. (107304805)
2.1 / 5
J [Leatherhead, GB]
on 16/12/2008
(Young couple)
Clean hotel and room
Non smoking room smelt dreadfully of smoke. (we have had to dry clean all the clothes in the wardrobe)
Room was not ready on arrival, ended up upgrading just to get a room.
Extractor fan in the bathroom was broken
The airconditioning controls were impossible to use.
Sat on hold for over 5 minutes to speak to the concierge who then told me that he wouldn't order a taxi for me.
Overall: Overall, very disappointing. Especially considering the fact that the room cost over £180. (107995775)
4.9 / 5
bruce [norwich, GB]
on 11/11/2008
(Mature couple)
We stayed in the Marlborough which although still being worked on did not spoil or disturb our stay at all, staff were incredibly pleasant and helpful, the room was sumptious and the most comfortable bed we've ever slept on.
You could say workmen in the hallways were a bad point but we were not disturbed at all and everyone was very courteous.
Overall: Very pleasant and restful stay, superbly located within walking distance for all we wanted to do. Would definitely stay again. (107681257)
3.7 / 5
Anonymous
on 27/10/2008
(Solo leisure traveller)
quiet, excellent location, very comfortable bed
no reading light above bed, cold room, would add a sheer white curtain in addition to the one that blocks out the light, slow elevator used for guests as well as hotel staff, breakfast staff had a few inattentive members
Overall: although it was nothing to rave about, it was adequate under every point of view (107713976)
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